Troubleshooting Guide

Ensure Bluetooth is enabled on your mobile device

Make sure device battery is charged (check battery icon)

Turn off Bluetooth and turn it back on

Forget the device in Bluetooth settings and pair again

Close and restart Ledger Live mobile app

Ensure device is within 10 meters of your phone with no obstacles

Try unpairing all other Bluetooth devices temporarily

Reset Bluetooth cache on Android: Settings > Apps > Bluetooth > Clear Cache

Check if antivirus is blocking Ledger Live

Update to the latest version of Ledger Live

Clear Ledger Live cache: Settings > Help > Clear Cache

Run Ledger Live as administrator (Windows)

Check available disk space (needs at least 500MB)

Disable hardware acceleration: Settings > Experimental features

Completely uninstall and reinstall Ledger Live

Check system requirements match your computer specs

Check your internet connection stability

Click the circular arrow icon to manually sync

Settings > Help > Clear Cache, then restart

Verify the blockchain network status (check if network is experiencing issues)

Try switching between WiFi and mobile data

Close other apps using significant bandwidth

Add account again if sync keeps failing

For Bitcoin: Try different explorers in Settings > Experimental

Try all available USB ports on your computer

Use the official Ledger USB cable

Avoid USB hubs - connect directly to computer

Update USB drivers on your computer

Disable USB selective suspend: Power Options > Change plan settings > USB settings

Try a different computer to isolate if it's a computer issue

Clean USB port on device gently with compressed air

Check if cable is damaged - try a different cable

Check available storage on device (uninstall unused apps)

Close the app on device and restart installation

Ensure device firmware is up to date

Try installing a smaller app first to test

Disconnect and reconnect device

Clear Ledger Live cache and try again

Restart both computer and device

If specific app fails, try installing different version

Wait for synchronization to complete (check loading indicator)

Manually sync the account using refresh button

Verify on blockchain explorer that balance is correct

Clear cache and resync account

Check if you're looking at the correct account

For segwit/legacy Bitcoin: Add account for each address type

Ensure you haven't switched to a different derivation path

If explorer shows balance, remove and re-add account

Make sure you're entering the PIN on the device, not computer

If showing "Lost your device?", you're on recovery screen

Press right button to navigate to PIN entry

If device reset, you'll need to restore from recovery phrase

Three wrong PIN attempts will wipe the device

Current attempt count shows on device screen

If unable to enter PIN, consider restoring from phrase on new attempt

Never share your PIN - it should only be entered on device

Ensure device is unlocked and on home screen

Close any open app on the device (both buttons)

Disconnect and reconnect device

Update Ledger Live to latest version

Allow Ledger Manager when prompted on device

Try different USB port or cable

Disable VPN or proxy temporarily

Check firewall isn't blocking Ledger Live

Check blockchain explorer to see transaction status

For Bitcoin: Transaction may be waiting for confirmation due to low fees

For Ethereum: Check if gas price was too low

Wait for network congestion to clear

Cannot cancel on-chain transactions once broadcast

For Ethereum: Can speed up with higher gas (Replace-By-Fee)

Some networks allow transaction acceleration services

If transaction fails, funds will return to sender automatically

Install or update Ledger Live

Try different USB cable (official cable recommended)

Test different USB ports

Restart computer with device disconnected

Update device firmware through Ledger Live

Check Device Manager (Windows) for unknown devices

Install device drivers manually if needed

For Mac: Check System Preferences > Security & Privacy

For Linux: Configure udev rules for device access